The Critical Incident Technique
A) determines the exact cause of an incident leading to a workplace injury
B) assess the degree of discriminatory behavior in the workplace
C) discriminates between excellent and poor behavior for someone performing a job
D) examines the risks of injury when using different types of production equipment

Question

Quizplus · Accepted Answer

The Critical Incident Technique is used to identify and describe specific behaviors that are effective or ineffective in a job performance context, distinguishing between excellent and poor behavior.