A goal of many waiting line problems is to help a firm find the ideal level of services that minimize the cost of waiting and the cost of providing the service.

Question

Quizplus · Accepted Answer

This statement is true. The goal of many waiting line problems is to find the balance between the cost of waiting (such as customer dissatisfaction, lost sales, or reduced productivity) and the cost of providing the service (such as hiring more staff or investing in more expensive technology). By finding the ideal level of service, a firm can minimize these costs and improve overall efficiency.

A Goal of Many Waiting Line Problems Is to Help