Johannes has been a car mechanic for many years and is very good at diagnosing problems with cars. However, when an electric car comes into the garage, his approach to diagnosing the problem is unsuccessful. Johannes failure is likely the result of:
A) an operator.
B) a prototype.
C) an anchoring effect.
D) a mental set.

Question

Quizplus · Accepted Answer

Johannes failure to diagnose the problem with an electric car is likely due to a mental set, which is his preconceived notions and learned problem-solving strategies based on his experience with traditional combustion engine cars. He may not have the necessary knowledge and skills to diagnose issues with electric cars.

Johannes Has Been a Car Mechanic for Many Years and Is