If Jim asks the firefighters and paramedics how they think the process of the alternative service delivery model can be improved during the pilot process, the evaluation is both a process evaluation and a formative evaluation.

Question

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A process evaluation examines the process of implementing a program or policy, while a formative evaluation focuses on making improvements during the implementation process. Jim's question addresses both aspects, as he is asking for feedback on the current process and suggestions for improvement.

If Jim Asks the Firefighters and Paramedics How They Think