Which of the following is the best method for reducing customer complaints a salesperson can utilize?
A) Manage customer expectations (e.g., don't over promise)
B) Follow up daily or even hourly with the order fulfillment department
C) Offer the customer discount at the first sign of trouble to
D) Avoid contacting the customer until several weeks after the product is delivered
E) Both b and c are correct

Question

Quizplus · Accepted Answer

Managing customer expectations is the best method for reducing complaints because it ensures that the customer knows exactly what they are getting and there are no surprises. Following up and offering discounts may help resolve complaints after they have arisen, but prevention is key. Avoiding contact for several weeks is not an effective or appropriate method of addressing complaints.

Which of the Following Is the Best Method for Reducing