Which of the following is not one of the steps for handling complaints?
A) Get the whole story
B) Ask the customer to provide a written summary of the problem
C) Ask the customer what he/she would like you to do
D) Gain agreement on a solution
E) Follow through on all promises

Question

Quizplus · Accepted Answer

Asking the customer to provide a written summary of the problem is not a step in handling complaints. It can be helpful to take notes, but asking for a written summary can seem burdensome to the customer and may delay resolution of the issue. The other steps listed are key components of effective complaint handling.

Which of the Following Is Not One of the Steps