Which of the following is not one of the expectations customers have when dealing with customer service personnel?
A) Assurance
B) Empathy
C) Capitulation
D) Resolution of complaints
E) All the above

Question

Quizplus · Accepted Answer

Capitulation, meaning customers expecting the service personnel to always give in to their demands, is not a reasonable or realistic expectation. The other options (Assurance, Empathy, Resolution of complaints) are commonly expected by customers when dealing with customer service personnel.

Which of the Following Is Not One of the Expectations