What is the customer service dimension that refers to a salesperson's ability to maintain a positive attitude regardless of how they are treated by customers?
A) Communication
B) Reliability
C) Resilience
D) Motivation
E) Anticipation

Question

Quizplus · Accepted Answer

Resilience refers to a salesperson's ability to maintain a positive attitude and bounce back from challenging situations or negative interactions with customers. It involves staying motivated and focused on providing excellent customer service, even when faced with challenging circumstances.

What Is the Customer Service Dimension That Refers to a Salesperson's