Susan always asks her customers to be candid with her, especially when it comes to their satisfaction. Susan:
A) Is encouraging critical encounters.
B) Is avoiding critical encounters.
C) Is hoping the customers won't complain
D) Doesn't really want their feedback.
E) Is hoping her customers will complain.

Question

Quizplus · Accepted Answer

By asking her customers to be candid and honest about their satisfaction, Susan is actively encouraging them to share any criticism or negative feedback they may have. This helps her improve her business and provide better customer service in the future.

Susan Always Asks Her Customers to Be Candid with Her