One of the first things the salesperson should do when dealing with a complaint is let the customer vent.
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Q61: In order to avoid damage to the
Q62: Salespeople should avoid letting their complaining customers
Q63: A customer's problems not being taken seriously
Q64: Salespeople should make sure that their customers
Q65: The first step in the complaint handling
Q67: An open communication line is critical if
Q68: Whenever possible, the salesperson should avoid letting
Q69: For the relational salesperson, it's safe to
Q70: A salesperson should take responsibility for problems
Q71: "Moments of truth" are important, but do
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