_____________ refers to the extent to which the salesperson and the selling organization meet or exceed customer service expectations.
Correct Answer:
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Q97: Resilience and shrewdness are important characteristics for
Q98: Superior service quality is becoming an increasingly
Q99: One of the relationship enhancers discussed in
Q100: The fourth component of effective follow-up is
Q101: One of the ways to ensure customer
Q103: _ is a way to build on
Q104: _is the desire of a salesperson to
Q105: Salespeople must maintain open, _communication with customers
Q106: In markets where it's hard to differentiate
Q107: Meetings in which the salesperson encourages the
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