Questions designed to let the customer respond freely are known as ____________ questions.
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Q95: One of the objectives of strategic questioning
Q96: _questions are a directive form of questioning
Q97: In our culture, crossed arms is often
Q99: Talking with rather than at the customer
Q100: One of the objectives of strategic questioning
Q101: With respect to SPIN, "have you had
Q102: SIER stands for_, interpreting, evaluating and responding.
Q103: _ is a form of listening that
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