It is more important for salespeople to carry a good product than to provide good service.
Correct Answer:
Verified
Q62: Salespeople may use service to differentiate themselves
Q63: Salespeople need only be concerned with knowing
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Q65: For a salesperson, expertise is closely associated
Q66: Salespeople need only be concerned with knowing
Q68: It is unlikely that salespeople could use
Q69: Voice mail is probably the best way
Q70: A salesperson's knowledge of their competitors' products
Q71: Salespeople need to be concerned with knowing
Q72: Knowledge is of little importance when it
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