For a salesperson, expertise is closely associated with knowledge of the market.
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Q60: Competence is important component of trust.
Q61: Sales ethics and trust are unrelated.
Q62: Salespeople may use service to differentiate themselves
Q63: Salespeople need only be concerned with knowing
Q64: When deciding what is ethical and unethical,
Q66: Salespeople need only be concerned with knowing
Q67: It is more important for salespeople to
Q68: It is unlikely that salespeople could use
Q69: Voice mail is probably the best way
Q70: A salesperson's knowledge of their competitors' products
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