In which of the following service situations would customers have the highest level of participation?
A) Eating at a local barbecue restaurant
B) Surgery to remove the gall bladder
C) Staying at a Marriott resort hotel
D) Traveling on an American airplane
E) Attending a symphonic orchestra concert

Question

Quizplus · Accepted Answer

Surgery to remove the gall bladder requires the highest level of participation from the customer as it involves the customer's body and health. Customers in the other service situations can be passive and require little to no participation.

In Which of the Following Service Situations Would Customers Have