Bob and Tiffany have been busy this week seeing all kinds of service providers.In which of the following service situations would Bob and Tiffany have had the lowest level of participation?
A) A visit to McDonald's for breakfast
B) A session with their marriage counselor
C) The hauling of a grand piano from their home in Nashville to their parents' home in Brentwood in a truck they rented for that purpose
D) Tiffany's annual physical examination
E) Bob's weekly visit with his personal trainer

Question

Quizplus · Accepted Answer

In a visit to McDonald's for breakfast, Bob and Tiffany's participation is limited to ordering and receiving their food. They have no active role in the service process beyond that. In contrast, in all the other service situations listed, they are actively involved in the service process and have a higher level of participation.

Bob and Tiffany Have Been Busy This Week Seeing All