A consumer who complains that the stain was not removed from her suit jacket is performing which of the following service delivery roles?
A) Customer mix manager
B) Competitor
C) Productive resource
D) Contributor to quality and satisfaction
E) Recruiter

Question

Quizplus · Accepted Answer

The consumer who complains about the stain not being removed is helping to contribute to the quality and satisfaction of the service being provided. By indicating that there was an issue with the service, the business can make improvements and ensure that future customers do not experience the same problem.

A Consumer Who Complains That the Stain Was Not Removed