Virginia wanted to skydive from an airplane for her birthday. She paid $125 to attend a 30-minute ground school the process and her role in the jump. She was then taken up in an airplane, where she was strapped to a skydiving instructor and they did a tandem dive. She enjoyed the view and the instructor pulled the cord to open the parachute. Which customer roles did Virginia play in this service encounter?

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The Answer of Virginia wanted to skydive from an airplane for her birthday. She paid $125 to attend a 30-minute ground school the process and her role in the jump. She was then taken up in an airplane, where she was strapped to a skydiving instructor and they did a tandem dive. She enjoyed the view and the instructor pulled the cord to open the parachute. Which customer roles did Virginia play in this service encounter?

Virginia Wanted to Skydive from an Airplane for Her Birthday