A service firm that conducts periodic internal marketing research to assess employee satisfaction and needs is using which of the following human resource strategies for closing provider gap 3?

Question

Quizplus · Accepted Answer

Providing needed support systems is the correct strategy for closing provider gap 3, which involves addressing issues related to the delivery of the service, including ensuring that employees have the support they need to perform their jobs effectively. Conducting internal marketing research to assess employee satisfaction and needs is a way to identify what support systems are necessary.

A Service Firm That Conducts Periodic Internal Marketing Research to Assess