A potential benefit of empowerment is quicker on-line responses to dissatisfied customers during service recovery.

Question

Quizplus · Accepted Answer

Empowered employees have the ability to make decisions and take action without needing to consult with a manager or supervisor. This can lead to quicker responses to dissatisfied customers during service recovery, as empowered employees have the authority to resolve the issue themselves instead of needing to seek approval from a higher-up first.

A Potential Benefit of Empowerment Is Quicker On-Line Responses to Dissatisfied