The Hilton Hawaiian Village offers its guests mattresses that adjust to body contours and weight.The bed designed with air baffles and wooden slats is good for people with bad backs and those with varicose veins.These mattresses use _____ to create positive responses to the hotel's servicescape.

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The use of mattresses that adjust to body contours and weight is an example of ergonomics, which focuses on designing products and environments that are safe, comfortable, and efficient for human use. This creates a positive response to the hotel's servicescape by providing a comfortable and supportive sleeping experience for guests.

The Hilton Hawaiian Village Offers Its Guests Mattresses That Adjust