After determining that reliability was a major concern for its customers, a pest control company translated customer expectations into behaviors and actions for its monthly sprayings of homes and businesses. Having accomplished that, the pest control company needs next to:
A) Prioritize the behaviors and actions for which customer-defined standards will be set
B) Develop feedback mechanisms for measurement of standards
C) Decide whether hard or soft standards are appropriate
D) Establish measures and target levels for standards
E) Track behaviors and actions against existing standards

Question

Quizplus · Accepted Answer

The next step is to prioritize the behaviors and actions to determine which ones should have customer-defined standards set, ensuring that the most critical aspects of service are addressed first.

After Determining That Reliability Was a Major Concern for Its