A medical clinic conducted a research study to determine the standard for patients' wait times in the reception area by having the patients note the time when they arrived on a sign-in sheet. As each patient went back to the examining room, the office manager noted the time on another sheet and then asked the patient five questions about his or her perceptions of the wait. The medical clinic conducted a _____ study to establish measures and target levels for wait time standards.

Question

Quizplus · Accepted Answer

The study involved patients noting their arrival time and then being asked about their perceptions of the wait, which is a simple perception-action correlation.

A Medical Clinic Conducted a Research Study to Determine the Standard