"Having more room in your airplane seat" would be an example of a soft customer-defined standard.

Name: "Having more room in your airplane seat" would be an example of a soft customer-defined standard.
Brand: Quizplus
Rating: 4.9 (43 reviews)

Question

Quizplus · Accepted Answer

Soft customer-defined standards refer to aspects of a product or service that are subjective and vary from customer to customer, such as preferences or opinions. The amount of room a customer desires in an airplane seat is a personal preference and qualifies as a soft customer-defined standard.

"Having More Room in Your Airplane Seat" Would Be an Example