Seeing a service standard in broad conceptual terms is ineffective because the standard is difficult to interpret, measure and achieve.

Question

Quizplus · Accepted Answer

Broad conceptual terms are open to interpretation and can create confusion about what actions are required to meet the standard. This can make it difficult to measure and achieve the standard consistently. A more specific and measurable service standard is needed for effective implementation and evaluation.

Seeing a Service Standard in Broad Conceptual Terms Is Ineffective