The supervisor of a hotel housekeeping staff instructed a new housekeeper in the 45 ways a room must be cleaned if its tenant is leaving and not staying on for another night while inferring that a less thorough method was used if the guest were staying additional nights. The next month the supervisor wonders why this housekeeper is using many more packets of toiletries than the other housekeepers are. Also, it seems that it is taking the cleaner the same amount of time to clean a recently vacated room as it does to clean a room that will be housing the same people for another night. The best explanation for the supervisor's concern is _____, a risk incurred when services are described in words alone.

Question

Quizplus · Accepted Answer

The concern of the supervisor suggests that the housekeeper is not following the instructions properly or completely. This indicates that the instructions given to the housekeeper lacked completeness, as the new housekeeper is not aware of the difference in cleaning requirements between vacated rooms and rooms expecting longer stays. This incompleteness may have led to the housekeeper using more toiletries and taking the same amount of time to clean both types of rooms.

The Supervisor of a Hotel Housekeeping Staff Instructed a New