Kelso Massage Therapy promises its clients that there wait for a massage will be less than fifteen minutes or the massage is free. Which service recovery strategy does Kelso Massage Therapy use?

Question

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Kelso Massage Therapy uses the service recovery strategy of offering a guarantee by promising its clients that their wait for a massage will be less than fifteen minutes or the massage is free. This helps to ensure customer satisfaction and provides a sense of security to the clients.

Kelso Massage Therapy Promises Its Clients That There Wait for a Massage