When Tom had the satellite dish placed on the roof of his house,the installer dislodged and made no attempt to replace a half dozen roofing shingles.Tom has complained several times to his friends about the lousy service,but he would never complain to the Better Business Bureau,nor is he likely to recommend the installer to friends.What kind of complainer is Tom?
Correct Answer:
Verified
Q61: Studies of service guarantees indicate their existence
Q62: Which service recovery strategy is most closely
Q63: Guarantees that are written by the legal
Q64: A guarantee is a particular type of
Q65: Formal market research of lost customers' motivations
Q66: Service guarantees are appropriate for any company
Q67: What is the best way to conduct
Q71: Will and Jason NaJami are going to
Q75: What kind of fairness is being requested
Q76: A friend of yours is setting up
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents