Which of the following statements about the American Customer Satisfaction Index (ACSI)is true?
A) The ACSI demonstrates to service providers that there is much room for improvement in customer satisfaction
B) The ACSI was developed by the federal government as a way to include customer satisfaction measurements in census data
C) In spite of the name,the ACSI also measures customer satisfaction levels for countries with which the U.S.has a greater than average level of trade
D) The only country that is currently studying customer satisfaction and creating an index is the United States
E) The ACSI tracks customer perceptions of the level of satisfaction provided by sole proprietorships as well as by large corporations

Question

Quizplus · Accepted Answer

The statement accurately portrays the purpose of the American Customer Satisfaction Index (ACSI), which is to provide service providers with insights into customer satisfaction and highlight opportunities for improvement. Option B is incorrect because the ACSI was created by a private company, not the federal government. Option C is incorrect because the ACSI is focused on measuring customer satisfaction for U.S. companies, not foreign ones. Option D is incorrect because other countries have also created their own customer satisfaction indexes. Option E is incorrect because the ACSI primarily focuses on large corporations, not sole proprietorships.

Which of the Following Statements About the American Customer Satisfaction