Customers often cannot accurately evaluate the technical qualities of legal work like that provided when a homeowner refinances his or her property.Which of the following cues would the homeowner be likely to use to evaluate the legal services?
A) Courtesy of the lawyer and staff
B) Diplomas on wall
C) How the lawyer dresses
D) The lawyer's use of humor and empathy
E) All of the above

Question

Quizplus · Accepted Answer

Customers, unable to judge the technical quality of legal services, often rely on observable cues such as the lawyer's courtesy, appearance, office decor, and interpersonal skills to evaluate service quality.

Customers Often Cannot Accurately Evaluate the Technical Qualities of Legal