The _____ dimension of service quality is the caring,individualized attention given to customers.
A) Reliability
B) Responsiveness
C) Assurance
D) Empathy
E) Tangibles

Question

Quizplus · Accepted Answer

Empathy is defined as the ability to understand and share the feelings of another. In the context of service quality, empathy refers to the individualized attention given to customers, showing that the service provider cares about their needs and concerns. This can include personalized greetings, attentive listening, and providing solutions tailored to the customer's specific situation.

The _____ Dimension of Service Quality Is the Caring,individualized Attention