The Walt Disney Company does not permit male employees at its theme parks to have mustaches and beards, sideburns that extend past the earlobe or hair covering any part of the ears or hanging over the shirt collar. In addition, male employees may not wear strong fragrances or earrings. The Walt Disney Company's dress code reflects the _____ dimension of service quality.

Question

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The dress code, which includes guidelines for physical appearance and personal grooming, reflects the tangibles dimension of service quality. Tangibles refer to the physical evidence of the service, including the appearance of personnel, equipment, and facilities. By enforcing a strict dress code, Disney ensures that its employees have a professional appearance and that the physical evidence of its service meets the high standards expected by its customers.

The Walt Disney Company Does Not Permit Male Employees at Its