Attributions influence perceptions of satisfaction with services.

Question

Quizplus · Accepted Answer

Attributions refer to the perceived cause of an event or outcome, and they can influence how people perceive and evaluate services. For example, if a customer attributes a negative experience with a service to an external factor (such as a busy day or a mistake by a worker), they may be more forgiving and satisfied overall than if they attribute it to an internal factor (such as incompetence or lack of effort). Therefore, attributions can play a significant role in shaping customers' satisfaction levels with services.

Attributions Influence Perceptions of Satisfaction with Services