The most important determinant of perceptions of service quality among U.S.customers is reliability.

Question

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Research studies have consistently shown that reliability is the most important dimension of service quality for customers in the United States. This is because customers expect the service to be delivered exactly as promised, on time, and without any errors or defects. Other factors like responsiveness, competence, and empathy are also important, but reliability is considered the most critical determinant of customer satisfaction and loyalty.

The Most Important Determinant of Perceptions of Service Quality Among