Hildy's children are giving her a weekend trip to a Lake Tahoe resort. The expectations of the customer services the resort will provide are much higher because they are planning the trip for their mother's approval rather than for their own use. This is an example of a(n) _____ expectation.
A) Derived service
B) Other-self
C) Dyadic
D) Service-vision
E) Shared
Correct Answer:
Verified
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