Mr. Miller is a 46-year-old patient who becomes restless during the history and says, "I don't have time for all of this conversation. I've got to get back to work." Your most appropriate response would be to:
A) remember (acknowledge) his anger and proceed with the history and examination.
B) ask another open-ended question and insist on an answer.
C) ask questions about his anger and move closer to him.
D) ignore his displeasure and become more assertive about getting answers.

Question

Quizplus · Accepted Answer

Acknowledging his anger and proceeding with the history and examination is the only response that resists the tendency for patient manipulation, pursues the information, and confronts the anger.

Mr Miller Is a 46-Year-Old Patient Who Becomes Restless During