Service establishments are exempt from setting quality standards, since their product is intangible and thus cannot be measured.

Question

Quizplus · Accepted Answer

Service establishments are not exempt from setting quality standards. Quality standards can be established for various aspects of service delivery, such as timeliness, friendliness of staff, accuracy of information provided, etc. These standards can be measured through various methods, such as customer feedback, mystery shopping, or internal audits.

Service Establishments Are Exempt from Setting Quality Standards, Since Their