To improve control of operations, a shop owner wishes to measure performance at the process stage. The owner might
A) inspect raw materials.
B) use quality control.
C) set sales quotas.
D) improve personnel-selection methods.

Question

Quizplus · Accepted Answer

Quality control involves measuring performance at the process stage by identifying defects and taking corrective action. This is an effective way to improve control of operations and ensure consistent quality. Inspecting raw materials is important, but it does not directly measure performance at the process stage. Setting sales quotas and improving personnel-selection methods do not relate to measuring performance at the process stage.

To Improve Control of Operations, a Shop Owner Wishes to Measure