Most customer service problems are identified by
A) personal observation.
B) outside consultants.
C) customer complaints.
D) entries in a suggestion box.

Question

Quizplus · Accepted Answer

Since customer service is directly related to customer satisfaction, it is most likely that customers will voice their complaints when they face any problems. Therefore, customer complaints are the best way to identify customer service problems. Personal observation might not be enough, outside consultants might not be aware of the specific issues faced by the customers, and suggestion boxes might not be actively used by the customers.

Most Customer Service Problems Are Identified by