In response to consumer complaints,Amazon.com ________.
A)blamed the copyright holder for the confusion
B)apologized
C)offered rebates,coupons and book replacements
D)A and B
E)B and C

Question

Quizplus · Accepted Answer

Apologizing and offering rebates, coupons and book replacements is the best solution to respond to consumer complaints as it shows that the company takes responsibility for the issue and is willing to make it right for the customer. Blaming the copyright holder is not a valid response as it does not solve the customer's problem.

In Response to Consumer Complaints,Amazon.com ________