Decoding messages over the telephone often requires more effort than would be required in a face-to-face interaction because we lack nonverbal cues such as facial expression, body movement, and eye behavior.
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Q16: It is possible for those who are
Q17: Appreciative listening offers no benefit to the
Q18: It is a myth that hearing ability
Q19: Responding is an important part of the
Q20: Hearing and listening are distinctly different activities.
Q21: Research suggests that women are better listeners
Q23: Although it is common and sometimes beneficial
Q24: African Americans are thought to be more
Q25: Preferences for how listeners should behave and
Q26: Attacking means to listen specifically to find
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