What are the essential features of competent communication? In what ways are process and outcome related, and in what ways are they distinctly different from one another? How about appropriateness and effectiveness?

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The Answer is Ideal answers to this question will reflect an understanding that competent communicators are able to adapt their communication to particular situations so that they behave both appropriately and effectively. Competent communicators are aware of ethics and the way their messages affect others. Competent communication is process-oriented rather than outcome-oriented. Competent communicators continually evaluate and assess their own communication processes to ensure they are appropriate, effective, and ethical. Strong answers will identify that although the process leads to the outcome, a focus on outcome rather than process may lead to unethical behavior. Similarly, appropriate behavior is determined by the situation, and behaving appropriately increases communication effectiveness. Although a person may be effective at getting what he or she wants in the short term (outcome), if the means used (process) is not appropriate, he or she may ultimately undermine relationships, long-term competence, and satisfaction.

What Are the Essential Features of Competent Communication? in What