In a bureaucratic organization:

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In a bureaucratic organization, there is a clear hierarchy of authority, and employees are expected to follow strict rules and regulations. This can help ensure consistency and fairness in decision-making, but it can also make it difficult to be flexible and responsive to changing circumstances or customer needs. Departments may communicate with each other, but this is often through formal channels rather than informal collaboration. While customer satisfaction may be a goal, it is not necessarily the number one priority, and first-line workers are typically not empowered to make significant decisions on their own.

In a Bureaucratic Organization