Operations management in the service industry:
A)is declining.
B)a much larger share of total output is being produced by nonprofit organizations.
C)is all about creating a good experience for those who use the service.
D)is tied to the export sector.

Question

Quizplus · Accepted Answer

Operations management in the service industry is all about creating a good experience for those who use the service. Service delivery relies heavily on the people aspect, and creating a good experience for the customer is essential for the success of the service industry. It involves managing the processes and resources required to deliver high-quality services to customers.

Operations Management in the Service Industry