How well a good or service meets or exceeds customers' expectations or the degree to which a product conforms to established tolerance standards is known as
A) Quantity produced
B) Quality
C) Surpassing customer expectations
D) Total quality management

Question

Quizplus · Accepted Answer

Quality is the degree to which a product conforms to established tolerance standards or meets or exceeds customers' expectations.

How Well a Good or Service Meets or Exceeds Customers