Firms who pay attention to operating details are stronger than those who empower their customers for quality improvement.

Question

Quizplus · Accepted Answer

Firms who empower their customers for quality improvement are more likely to have a strong customer base and improve their overall operations. This is because customers can provide valuable feedback and insight into the company's products and services, which can lead to improvements and increased customer satisfaction. Focusing solely on operating details may lead to a disconnect between the company and its customers, leading to a decline in performance over time.

Firms Who Pay Attention to Operating Details Are Stronger Than