Quality is
A) the features of a product or service that ultimately satisfy the needs of customers.
B) defined by The American Society for Quality.
C) an all encompassing management approach to providing excellent products and service.
D) a cornerstone of the national ISO 9000 process.

Question

Quizplus · Accepted Answer

Quality is ultimately determined by how well a product or service meets the needs and expectations of its customers. While The American Society for Quality and ISO 9000 are related to quality, they do not fully define it. While quality can include a management approach, it is more focused on the customer experience.

Quality Is