Bettina would like to improve the quality of the dining experience in her cafe. To achieve this, Bettina's efforts should begin with a focus on
A) customers.
B) employees.
C) management.
D) operations.

Question

Quizplus · Accepted Answer

The dining experience is ultimately for the customers, so it is important to focus on their needs and preferences in order to improve the overall quality. This may involve gathering feedback and making changes to the menu, atmosphere, customer service, and other factors that affect their satisfaction. While employees, management, and operations are all important components of the business, they are secondary to the customer experience and should be optimized to support that goal.

Bettina Would Like to Improve the Quality of the Dining