Read the following vignette and answer the subsequent questions to the best of your ability.
A group of neighbors gathered to discuss the strange behavior of another neighbor who had been arrested for a violent crime outside of the neighborhood, the shooting of another driver in a traffic jam. Many were shocked and dismayed to hear of her behavior because she came across as a dedicated family person. She was involved in the neighborhood association and was a member of the local school-district's Parent-Teacher Association (PTA). One of the neighbors commented that the violent neighbor came across as very quiet and reserved, not like a violent criminal. The others agreed, pointing to several examples of positive behaviors in the neighborhood.
-Which theory best explains the neighbors' emotional reaction of shocked and surprise by the behavior of the violent neighbor?

Question

Quizplus · Accepted Answer

Affect control theory explains how people maintain their emotional experiences by aligning their perceptions of events with their cultural sentiments. The neighbors' shock and surprise stem from the discrepancy between their positive perception of the neighbor and her violent actions.

Read the Following Vignette and Answer the Subsequent Questions to the Best