According to Arlie Hochschild, Which of the Following Is Entailed

According to Arlie Hochschild, which of the following is entailed in emotion management?

A) People experience appropriate emotions even when unaware of what those socially expected feelings are.
B) People accept they cannot control the conditions that arouse feelings.
C) People remember emotions and invoke them in later interactions.
D) People surface act even when they do not deeply feel appropriate emotions.